Privacy Policy

At Malleswari Tour & Travels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation
• Create an account on our website
• Contact us for customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

Data Type	Purpose	Retention Period
Name and Contact Details	Service delivery, communication	3 years after last service
Trip Details	Service fulfillment, route planning	2 years for analytics
Payment Information	Transaction processing	7 years (legal requirement)
ID Proof Details	Identity verification, security	1 year after service completion

1.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Website usage data (pages visited, time spent, navigation patterns)
• Location data (with consent, for service delivery)
• Cookies and similar tracking technologies

2. How We Use Your Information

2.1 Service Delivery

• Process and fulfill your bookings
• Coordinate pickup and drop-off services
• Communicate with you about your trip
• Provide customer support and assistance
• Send booking confirmations and updates

2.2 Business Operations

• Improve our services and customer experience
• Analyze usage patterns and preferences
• Develop new features and services
• Ensure safety and security of our services
• Comply with legal and regulatory requirements

2.3 Marketing and Communications

• Send promotional offers and updates (with consent)
• Inform you about new services or features
• Conduct customer satisfaction surveys
• Send important service announcements

3. Information Sharing and Disclosure

3.1 We DO NOT sell your personal information to third parties.

3.2 We may share your information with:

• Service Providers: Drivers, payment processors, technology vendors
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With explicit consent for specific services
• Emergency Services: In case of accidents or emergencies

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication protocols
• Regular backup and disaster recovery procedures

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and preferences

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Your Rights and Choices

6.1 Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information

6.2 Communication Preferences

• Opt out of marketing communications at any time
• Unsubscribe from newsletters via the link in emails
• Contact us to update communication preferences

7. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

8. International Data Transfers

Your information is primarily processed within India. If we need to transfer data internationally, we will ensure appropriate safeguards are in place to protect your information.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active customer data: Until account closure + 3 years
• Transaction records: 7 years (legal requirement)
• Marketing data: Until you opt out
• Analytics data: Anonymized after 2 years

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

13. Consent

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, though this may limit our ability to provide certain services.