Terms & Conditions

These Terms and Conditions govern your use of Malleswari Tour & Travels services. By booking our services, you agree to comply with these terms.

1. Service Agreement

Malleswari Tour & Travels provides car rental and transportation services throughout Andhra Pradesh and neighboring states. Our services include but are not limited to:

• Local transportation within city limits
• Outstation trips and tours
• Airport transfers
• Corporate transportation
• Wedding and event transportation
• Tour packages

2. Booking and Confirmation

2.1 Advance Booking

• All bookings require advance confirmation through our website, phone, or authorized agents
• Advance payment of 25% of the total fare is required for confirmation
• Bookings are confirmed only upon receipt of advance payment
• Balance payment can be made at the time of service completion

2.2 Booking Modifications

• Changes to booking details must be communicated at least 24 hours before pickup time
• Subject to vehicle availability, modifications will be accommodated
• Additional charges may apply for significant changes in trip duration or distance

3. Pricing and Payment

3.1 Fare Structure

• Pricing is based on vehicle type, duration, and distance
• Local trips: Fixed hourly rates with kilometer limits
• Outstation trips: Per kilometer charges with minimum distance requirements
• Waiting charges apply beyond the included free time
• Night charges (11 PM to 6 AM): 25% additional charge

3.2 Additional Charges

• Toll charges: As per actual
• Parking fees: As per actual
• Driver allowance: Included in outstation trips
• Interstate permits: As applicable
• GST: As per government rates

4. Cancellation Policy

4.1 Customer Cancellation

• Free cancellation: 24 hours before pickup time
• 12-24 hours before pickup: 50% of advance payment retained
• Less than 12 hours: 100% of advance payment retained
• No-show: Full booking amount charged

4.2 Company Cancellation

• In case of vehicle breakdown or unforeseen circumstances, alternative arrangement will be provided
• If alternative arrangement is not possible, full refund will be provided
• Company liability is limited to the booking amount only

5. Customer Responsibilities

• Provide accurate pickup and drop locations
• Be present at pickup location at scheduled time
• Carry valid photo identification
• Inform about any route preferences or stops in advance
• Treat the vehicle and driver with respect
• No smoking, alcohol consumption, or illegal activities in the vehicle
• Report any issues immediately to our customer service

6. Vehicle and Driver Standards

• All vehicles are regularly maintained and inspected
• Drivers are licensed, experienced, and background verified
• Vehicles are equipped with necessary safety equipment
• GPS tracking is enabled for customer safety
• 24/7 customer support available during trips

7. Liability and Insurance

7.1 Company Liability

• All vehicles are covered under comprehensive insurance
• Company liability is limited to insurance coverage amount
• Not liable for delays due to traffic, weather, or unforeseen circumstances
• Not liable for personal belongings left in the vehicle

7.2 Customer Liability

• Customers are liable for any damage to the vehicle caused by negligence
• Any fines or penalties incurred during the trip are customer's responsibility
• Lost or damaged vehicle accessories must be compensated

8. Force Majeure

Malleswari Tour & Travels shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, extreme weather conditions
• Government restrictions, strikes, or bandhs
• Accidents, road blocks, or infrastructure failures
• Vehicle breakdown due to manufacturing defects

9. Privacy and Data Protection

• Customer information is collected for service delivery purposes only
• Personal data is protected and not shared with third parties
• Trip data may be used for service improvement and analytics
• Customers can request data deletion by contacting customer service

10. Dispute Resolution

• Any disputes should be reported within 24 hours of service completion
• We strive to resolve all disputes amicably through discussion
• If resolution is not possible, disputes will be subject to Guntur jurisdiction
• Legal proceedings will be governed by Indian law

11. Amendments

Malleswari Tour & Travels reserves the right to modify these terms and conditions at any time. Updated terms will be posted on our website and will be effective immediately upon posting.